Privacy Policy

Privacy Policy

This is the privacy policy of AL EVcharge Pty Ltd (ABN 82 664 271 425).

Protecting your privacy is a big deal. At AL EVcharge, we are strict about how we handle personal information. This privacy policy outlines how we collect, store, use and disclose personal information. It also confirms our obligations under the Privacy Act 1988.

What is your personal information?

In this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. Personal information is information we collect which identifies you or could be used to identify you.

Why do we collect personal information?

We need to collect some personal details from you to provide you with our services and products. Without collecting your identifying information when you join us, we may not be able to provide you with the products and services you want. We may also need to collect additional personal information to manage your account and continue to provide you with our products and services.

Information about you

The information we collect about you depends on the products and services you use and whether you are a customer, job applicant, or a member of the public. It may include:

• Your name, date of birth, and contact details
• Your physical address or alternative addresses where we provide our services to you
• Your bank account and credit card details
• Information to prove your identity, for example your driver’s licence or another form of ID
• Information relating to your credit worthiness
• Your employment history, if you apply for a job with us
• If you are a business, company or government entity, the number of employees in your organisation
• Details of products and services we have supplied you or you have asked about
• Details needed to deliver those products and services or answer your questions
• What you tell us about the products, services or lifestyle activities you like or how you like to use our products and services
• Details about your account (including your password and username)
• Information about you that you provide us directly or indirectly when online
• Information you provide to us through surveys

We may also need to collect personal information from you about authorized representatives you appoint in relation to your account. If so, you must also tell them about this Privacy Policy and ensure you have the appropriate consents from them to provide their personal information to us.

Some of the information that we collect may be sensitive information. If we need this type of information, we will ask you for permission, except where otherwise allowed or required by law.

Information about how you use our products and services

We may also collect:

• Phone numbers that you used to register an account with us
• Email address you used to register an account with us
• The date, time, and length of the calls and messages you send or receive with us. Also, your location at the time of these calls and messages
• Information about the level of service you receive. This may include details of network faults or events which may affect our services
• Information about your use of our services, including how you use our network, the operating system you use, our apps or online portals, call centres, emails, and webchat services

How do we collect personal information?

We collect your personal information if you:

• Provide information to us in account application forms, order forms, or service enquiry forms
• Provide information to us when you buy products or services from our websites
• Subscribe to newsletters, alerts, or other services from us
• Take part in a competition, prize draw, or survey
• Visit our websites, online stores, Facebook pages, and other pages that we own and manage
• Use any of our apps or online portals
• Require assistance with service provisioning or fault management
• When you contact us or we contact you. These conversations may be recorded for training, quality, and business purposes
• Apply for a position to work with us

Information collected from other sources

We may collect personal information from:

• Credit reporting agencies, law enforcement agencies, and other government entities
• Entities that provide services to us. This includes entities to which we may disclose your personal information. We explain who these entities are below in the section ‘Who can we provide your information to?’
• Your authorized representatives or legal advisors
• Publicly available sources of information, like market research providers

We may also collect information in other ways and will take all reasonable steps to let you know if we do.

Contact us

If you have any questions about your privacy, please contact us by:

Emailing us at enquiry@alevcharge.com.au